Customer Satisfaction Occurs When Organisations

question 41

Multiple Choice

Customer satisfaction occurs when organisations

• A) build customer engagement around the customers' needs and expectations.
• B) identify customers' needs and expectations.
• C) meet the needs and expectations of customers.
• D) improve the customer value package.

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Definitions:

HTML

HyperText Markup Language, the standard markup language used to create web pages.

Message Format

Refers to the structure and layout of an electronic message, including its encoding, content type, and presentation.

Contextual Spelling

The checking and correction of spelling based on the context of words within a sentence to ensure appropriateness and correctness.

Message Formats

The structure and encoding used for electronic mail content, such as plain text or HTML.