Customer Satisfaction Occurs When Organisations

question 41

Multiple Choice

Customer satisfaction occurs when organisations

• A) build customer engagement around the customers' needs and expectations.
• B) identify customers' needs and expectations.
• C) meet the needs and expectations of customers.
• D) improve the customer value package.

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Definitions:

Statement of Income and Expense

A financial document that summarizes revenue and expenses over a specific period, showing net profit or loss.

Profitability

The financial metric that measures the degree to which a business or activity yields profit or financial gain.

Quarterly Return

The Employer’s Quarterly Federal Tax Return, a form submitted to the IRS every 3 months that summarizes the federal income and employment taxes withheld from employees’ paychecks.

Revenue

The total income generated from goods sold or services provided by a business, which can be before or after any deductions are made.