The Use of Effective Communication Skills in Customer Service Is

question 25

Multiple Choice

The use of effective communication skills in customer service is critical because

• A) such skills are 'best practice' and required in a global trading environment.
• B) they allow the real needs of the customers to be addressed.
• C) customers expect special treatment.
• D) the organisation pays for staff to have such skills.

Explain the concept and purpose of withholding in the tax system.

Determine the standard deduction applicable under specific conditions.

Identify the implications of filing an automatic extension on penalties associated with late tax payments.

Understand the core practices and principles of servant leadership.

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Definitions:

Fiat Money

Legal tender authorized by governmental entities, which is not underpinned by any material goods.

Fiat Money

Currency without intrinsic value that is established as legal tender by government regulation.

Subprime Mortgage Market

The market for loans to borrowers with lower credit ratings, implying higher risk for lenders and typically resulting in higher interest rates.

Recession of 2001

A brief economic downturn in the United States that began in March 2001 and ended in November 2001, marked by the bursting of the dot-com bubble.