The Use of Effective Communication Skills in Customer Service Is

question 25

Multiple Choice

The use of effective communication skills in customer service is critical because

• A) such skills are 'best practice' and required in a global trading environment.
• B) they allow the real needs of the customers to be addressed.
• C) customers expect special treatment.
• D) the organisation pays for staff to have such skills.

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Definitions:

Strict-Liability

A legal doctrine holding a party responsible for damages or harm caused by their actions or products, without the need to prove negligence or fault.

Classifications Of Torts

Divisions within tort law that categorize the various types of wrongful acts for which a civil lawsuit can be filed, such as intentional torts, negligence, and strict liability torts.

Defense To Battery

Legal justifications or arguments available to a defendant accused of battery, aiming to refute liability or diminish consequences.

Intentional Torts

A category of torts that describes civil wrongs resulting from intentional actions by the perpetrator against a victim.