What Is the Main Way in Which New Technologies Do

question 15

Multiple Choice

What is the main way in which new technologies do not create greater value to service organizations?

• A) Employees don't want to have to learn new ways of doing things.
• B) The human contact aspect of the service experience can be lost.
• C) They can create confusion for guests.
• D) The time it takes to install and implement new technologies.

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Definitions:

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations, including all of the great powers, eventually forming two opposing military alliances: the Allies and the Axis.

U.S. Productivity

A measure of the efficiency of production in the United States, typically quantified as the ratio of output to inputs used in the production process.

1973

A year notable for various historical events, such as the Arab Oil Embargo and the beginning of the Watergate hearings in the United States.

Early 1990s

A period marked by significant global events, including the dissolution of the Soviet Union and the start of the digital revolution.