Managers Often Perform Customer Service Roles as Well

question 46

True/False

Managers often perform customer service roles as well.

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Definitions:

Strategic Objectives

Specific, measurable goals aligned with an organization's strategic plan, aimed at achieving its long-term vision.

Performance Appraisal

The evaluation of an employee's job performance and feedback delivery about their accomplishments and areas for improvement.

Organizational Response

The way in which an organization reacts to internal or external stimuli, including challenges or opportunities.

Positive Reinforcement

An approach in psychology used to encourage a desirable behavior by offering a rewarding stimulus following the behavior.