The Use of Effective Communication Skills in Customer Service Is

question 25

Multiple Choice

The use of effective communication skills in customer service is critical because

• A) such skills are 'best practice' and required in a global trading environment.
• B) they allow the real needs of the customers to be addressed.
• C) customers expect special treatment.
• D) the organisation pays for staff to have such skills.

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Definitions:

Screening

The process of evaluating and filtering candidates or applicants based on specific criteria to identify the most suitable ones.

Advertising

A form of communication aimed at promoting or selling a product, service, or idea through various media channels to influence consumer behavior.

High Quality

A description of goods or services that meet or exceed consumer expectations in terms of performance, durability, and reliability.

Optimal Combination

The most favorable mix of goods, services, or resources to achieve the highest level of satisfaction or output with given resources and constraints.