What Are Customer-Service Standards

question 169

Multiple Choice

What are customer-service standards?

• A) definitions of acceptable performance for service quality
• B) the result of effective service cost trade-offs
• C) functional service areas that require changes in strategy
• D) tied directly to service suboptimization requirements

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Definitions:

Problem Definition

The process of identifying and outlining the specific challenges or issues that need to be addressed or resolved within a project or study.

Marketing Research Process

A systematic approach that involves identifying a problem, developing a research plan, collecting and analyzing data, and then interpreting that data to make informed marketing decisions.

Data Collection

The process of gathering and measuring information on targeted variables in an established systematic fashion, which then enables one to answer relevant questions and evaluate outcomes.

Machine Learning

A field of artificial intelligence that enables computers to learn from and make predictions or decisions based on data.