Walter T Wexler Is a Family-Owned Business That Sells Custom-Ordered Furniture

question 141

True/False

Walter T. Wexler is a family-owned business that sells custom-ordered furniture. After a delivery is made, a salesperson calls the customer to ensure the delivery was satisfactory. Within a month, the salesperson will call again to see if any additional pieces are needed to complete the decor. This follow-up service will most likely result in a sale, as studies have shown that the chance of a repeat sale can be higher than the chance of a new sale.

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Definitions:

Organizational Culture

The shared values, beliefs, and practices that characterize an organization, influencing its social and psychological environment.

Positive Change

Transformations or adaptations that result in beneficial outcomes for individuals, communities, or environments.

Corporate Culture

The shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature.

PR Support

Services or activities provided to help manage and enhance an entity's public image and relationships with its stakeholders.