If a Salesperson Was Attempting to Develop a Feeling of Ownership

question 18

Multiple Choice

If a salesperson was attempting to develop a feeling of ownership in a prospect shopping for a diamond ring,the salesperson should most likely:

• A)explain the concept of the four Cs in terms of diamonds
• B)explain the store's installment payment plan for jewelry
• C)lay the ring on black velvet to enhance its brilliance
• D)inform the customer of the gem's clarity
• E)encourage the customer to try on the ring

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Definitions:

Year Warranty

A guarantee provided by the manufacturer or seller, promising to repair or replace the product if necessary within a specified period, typically one year.

Persuasive Claims

Arguments or assertions made with the intention of convincing others of their validity or prompting action based on their truth.

Accusatory Tone

A manner of expression that implies blame or responsibility for fault or wrongdoing towards someone.

Routine Claims

Standard or regularly occurring requests or reports, often seen in insurance or customer service settings, requiring procedural response.