When a Customer Raises a Valid Objection That Cannot Be

question 69

Multiple Choice

When a customer raises a valid objection that cannot be answered with a denial,the salesperson should most likely take which of the following actions?

• A)discuss superior benefits
• B)engage in back-pedaling
• C)begin a pricing approach
• D)re-start the presentation
• E)criticize the competition

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Definitions:

Representation Election

A process in labor relations where workers vote to decide whether they wish to be represented by a union.

Family and Medical Leave Act

A U.S. federal law that provides employees with unpaid, job-protected leave for certain family and medical reasons.

Accrued Paid Sick Leave

Paid sick leave that an employee has earned over time but has not yet used.

Taft-Hartley Act

A 1947 federal law in the United States that restricts the activities and power of labor unions.