Withholding Information from Customers and Revealing It at the Close

question 21

Multiple Choice

Withholding information from customers and revealing it at the close would most likely:

• A)violate federal truth in advertising laws
• B)cause the customer to buy more units
• C)jeopardize the completion of the sale
• D)be considered an assumptive close
• E)minimize the incremental close

---

Definitions:

Shared Leadership

A leadership approach where responsibilities and roles are distributed among group members, rather than centralized in a single leader.

Team Cohesiveness

The extent to which team members are attracted to the team and motivated to stay in it, characterized by strong bonds, mutual support, and a shared sense of belonging.

Needs Satisfaction

The fulfillment of personal or psychological requirements or desires, which can motivate behavior and increase job performance.

Results-Driven Leadership

A leadership style focused on achieving specific outcomes or goals through effective planning, execution, and accountability.