Surveys Show That Poor Service and Lack of Follow-Up After

question 74

True/False

Surveys show that poor service and lack of follow-up after the sale are the primary reasons customers stop buying from a salesperson.

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Definitions:

Political Skill

Political skill is the ability to effectively understand others at work and to use such knowledge to influence others to act in ways that enhance personal and/or organizational objectives.

Political Environments

Refers to the political factors, including laws, government agencies, and pressure groups that influence or limit various organizations and individuals in a society.

Intellectual Assets

Intangible resources of a company, including patents, trademarks, business models, and the expertise of employees, that contribute to its competitive advantage.

Knowledge

Information, understanding, or skill that one gains through education or experience.