When Dealing with Customer Complaints,the Salesperson Should Most Likely

question 22

Multiple Choice

When dealing with customer complaints,the salesperson should most likely:

• A)determine if the complaint is real or imagined
• B)point out the fallacy in the customer's argument
• C)decide what action must be taken to remedy the problem
• D)prevent customers from sharing their feelings and frustrations
• E)blame the problem on other departments in the company,such as shipping

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Definitions:

Nominal Wage

The wage or salary paid to labor in current dollars, unadjusted for inflation, representing the face value of earned income.

Price Level

Refers to the average of all current prices for goods and services in an economy.

Real Wage

The purchasing power of wages, defined by how much goods and services the wages can buy, adjusting for the level of prices in an economy.

Cyclical Unemployment

This type of unemployment occurs due to economic downturns or recessions, reflecting a lack of demand for goods and services in the market.