The Salesperson Makes Statements That Add Value During the Need

question 1

Multiple Choice

The salesperson makes statements that add value during the need satisfaction stage of the consultative sales process by:

• A)questioning the customer about their needs
• B)informing,persuading,or reminding the customer of the correct product or service for them
• C)empathizing and identifying with the customer to establish rapport
• D)asking for the sales directly
• E)servicing the customer after they have purchased initially

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