Alana Pierce Is the Director of Membership Programs for the Tammerline

question 41

Multiple Choice

Alana Pierce is the director of Membership Programs for the Tammerline Zoo. She develops the programs and sells them to zoo visitors. The programs are tiered and include discounts and special perks for members.
-A member contacts Alana to complain about parking. Every time she brings her children to the zoo,the members-only parking lot is full,and she is forced to park farther away in the general admission parking lot. When Alana receives such calls,she should most likely:

• A)refer the problem to the maintenance department
• B)identify whether the complaint is real or perceived
• C)allow customers to express their feelings
• D)avoid explaining the cause of the problem
• E)offer to cancel the membership

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Definitions:

Traditional Costing System

A traditional costing system allocates factory overhead to products based on volume-related measures such as direct labor hours or machine hours.

Overhead Cost Per Unit

This is the amount of indirect costs allocated to each unit of production, including costs not directly tied to the production like rent and utilities.

Activity-Based Costing

A costing methodology that assigns costs to products based on the activities required to produce them, aiming to provide more accurate product costing.

Estimated Overhead Cost

The predicted cost of all indirect production expenses for a specific period, which can include utilities, rent, and salaries for support staff.