When a Customer Service Problem Requires an Apology,a Salesperson Should

question 61

Multiple Choice

When a customer service problem requires an apology,a salesperson should most likely:

• A)delegate the task to a customer service representative
• B)write and send a thoughtful,hand-written letter
• C)send a prompt e-mail to the customer
• D)send a text message to the customer
• E)call the customer personally

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Definitions:

Evidence-Based Policy

A policy-making approach that emphasizes the use of rigorous evidence and scientific studies to make decisions and create policies, aiming to achieve the best outcomes.

Strict Sense

In a narrow or precise interpretation, often referring to specific definitions or contexts.

Barrier

An obstacle or hindrance that prevents progress or access.

Communicate Findings

The process of sharing results, insights, or discoveries with others, typically after conducting research or analysis.