A Salesperson's Sales Manager Exerts Strong Influence on Whether the Sales

question 43

Multiple Choice

A salesperson's sales manager exerts strong influence on whether the sales rep acts ethically or not. A sales manager may not even be aware of the influence she wields or the effect her words or management techniques have on her employees. Of the following actions by a sales manager,which one could most easily be construed by an employee as a directive to use unethical conduct?

• A)offering an incentive or prize to salespeople who meet or exceed their quotas
• B)sending an e-mail to the entire department whenever a sales rep closes a sale
• C)telling sales teams that they need to hit their quotas no matter what it takes
• D)modifying sales territories to ensure that key accounts are actively monitored
• E)contacting key accounts to let them know the company stands behind its product

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Definitions:

Assault

Any word or action intended to make another person apprehensive or fearful of immediate physical harm. A reasonably believable threat.

Battery

The intentional and offensive touching of another without lawful justification beyond a reasonable doubt. The standard used to determine the guilt or innocence of a person charged with a crime. To be guilty of a crime, a suspect must be proved guilty beyond and to the exclusion of every reasonable doubt.

Elements

Fundamental components or parts that together form a whole, often used in contexts such as scientific elements or legal requirements for proving a case.

Tort

An act that is wrongful under civil law, leading to harm or loss for another individual, which results in the perpetrator being legally responsible.