The Salesperson Should Entertain All Customers with the Same Activity

question 44

True/False

The salesperson should entertain all customers with the same activity to avoid the appearance of favoritism.

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Definitions:

Attribution

The process by which people make inferences about the causes of behavior or attitudes.

Display Rules

Cultural norms that dictate how we must modify our facial expressions to make them fit particular situations.

Emotion Work

Efforts to change the intensity or quality of feelings to bring them into line with the requirements of the occasion.

Emotion Labor

The process of managing and modifying one's emotional expressions as part of fulfilling the emotional requirements of a job.