When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

question 50

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the preferred course of action is for the salesperson to:

• A)preserve the confidentiality of information they receive
• B)accurately relate the details to top management
• C)inform the competing company about the useful information in exchange for a sale
• D)request that the customer not comment further because of the conflict of interest
• E)clarify the details to make sure the information is correct

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Definitions:

Moral Hazard

The risk that one party to a transaction has the incentive to take undue risks because the cost will fall on the other party.

Monitoring Solution

A monitoring solution refers to a system or set of tools designed for continuously observing and reporting on the health, performance, or other key metrics of software applications, IT infrastructure, or any environmental conditions.

Pre-hire Typing Test

An assessment given to candidates before employment to measure their typing speed and accuracy.

Moral Hazard

The situation where one party to an agreement can take on risk because they know the other party will bear the cost of that risk.