Which of the Following Is the Best Use of a CRM

question 30

Multiple Choice

Which of the following is the best use of a CRM system for an AdVance salesperson in terms of relationship strategy?

• A)remembering customers' birthdays to send them cards to maintain a personal connection and request referrals
• B)sending regular e-mails to customers to check on the performance of a previously purchased AdVance fertilizer
• C)sending e-mails reminding prospects that AdVance can mix custom fertilizer formulations
• D)tracking the salesperson's activities and sales on a weekly and monthly basis
• E)determining what information is still needed to complete the customer's file

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Definitions:

Formal Assessments

Structured evaluations or tests conducted to measure an individual's abilities, traits, or performance in a standardized manner.

Working Hypotheses

Provisional ideas or assumptions made at the beginning of a research project to guide investigation.

Termination of Counselling

Termination of counselling is the process of ending the professional relationship between a counsellor and their client in a structured and therapeutic manner once goals have been achieved or it is deemed appropriate to conclude.

First Session

The initial meeting or appointment in a series, often referring to therapy or consultation.