Which Style Flexing Technique Is Most Appropriate for a Salesperson

question 50

Multiple Choice

Which style flexing technique is most appropriate for a salesperson to use in the presence of an emotive customer?

• A)Cite research and statistics.
• B)Avoid an open display of enthusiasm.
• C)Avoid wasting time on rapport-building.
• D)Take a slow,business-like,and formal approach.
• E)Provide support for the customer's opinions and ideas.

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Definitions:

Relationship Selling

A sales technique that prioritizes building a long-term relationship with customers rather than focusing solely on the immediate sale.

Adaptive Selling

involves sales strategies that are modified in real-time based on the behavior and feedback of the customer.

Sales Situation

The context or environment in which a sales transaction takes place, including factors like location, timing, and the buyer's and seller's circumstances.

Customer Knowledge

The information and insights a business has about its customers, including preferences, behaviors, and needs, which can inform marketing strategies.