A Good Way to Build a Relationship with a Customer

question 14

Multiple Choice

A good way to build a relationship with a customer is to mention:

• A)someone you both know
• B)that you're wearing the same color
• C)your children
• D)election results
• E)a salesperson from a competing company

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Definitions:

Organization Level

Pertains to the tier or position of an entity or process within the overall structure of an organization, affecting its scope of influence and responsibility.

Middle Ground

An intermediate position or compromise between two opposing views or parties.

Leadership Grid

A model developed by Robert Blake and Jane Mouton that identifies leadership styles based on concern for people and concern for production.

Team Management

The process of guiding a group of individuals towards a common goal through planning, organizing, leading, and controlling.