A Salesperson with Low Dominance Who Is Selling to a Customer

question 31

Multiple Choice

A salesperson with low dominance who is selling to a customer with high dominance may run the risk of:

• A)intimidating the customer into buying
• B)focusing on features instead of benefits tailored to the customer
• C)being afraid to speak to the customer
• D)letting the customer drive the closing process instead of the salesperson guiding it
• E)losing the sale if the customer thinks the salesperson does not have product knowledge

---

Definitions:

Negative Terms

Phrases or words that convey a negative connotation or describe undesirable states or qualities.

Health

A state of complete physical, mental, and social well-being.

Canada's Health Act

Legislation that sets the framework for the provision of universal health care in Canada, emphasizing public administration, comprehensiveness, universality, portability, and accessibility.

Disabilities

Physical or mental conditions that limit a person's movements, senses, or activities, often requiring accommodations for full participation in society.