Which of the Following Is NOT a Service-Quality Dimension

question 14

Multiple Choice

Which of the following is NOT a service-quality dimension?

• A)responsiveness
• B)assurance
• C)durability
• D)reliability
• E)empathy

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Definitions:

Competitive Advantage

The unique attributes or conditions that allow a company to outperform its competitors, providing greater value to its customers.

Strong Cultures

Corporate or organizational cultures characterized by shared values, beliefs, and practices that are well-incorporated by members and guide their behavior and decision-making.

Continuous Improvement

An ongoing effort to improve products, services, or processes by making small, incremental improvements over time, rather than through a significant breakthrough all at once.

Innovation

The process of creating new ideas, products, or methods, often leading to improved solutions or advancements.