The Responsibility for Entering Customer Information and Contact Records into the CRM

question 36

Essay

The responsibility for entering customer information and contact records into the CRM database usually belongs to the:
A)customer
B)office manager
C)data entry clerk
D)sales manager
E)salesperson

• A)customer
• B)office manager
• C)data entry clerk
• D)sales manager
• E)salesperson

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Definitions:

Illusion of Unanimity

The perception within a group that everyone agrees, even if they do not, often resulting from the pressure to conform.

Illusion of Invulnerability

An inflated belief in one's own ability to avoid dangers or risks, often leading to increased risk-taking behavior.

Consensus

A general agreement or shared opinion among a group of people.

Ingroup Bias

The inclination to prefer individuals from one's own group over those from outside groups, frequently resulting in bias and unfair treatment.