The Attitudes That Ryan's Customers Develop After They Have Purchased

question 19

Multiple Choice

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to demonstrate the ____________ dimension of service quality by showing consistently well-maintained yards with neat,professional personnel.

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Formal Contracts

Formal contracts are legally binding agreements that must follow a prescribed format or be executed in a certain manner to be valid, such as being in writing and signed by all parties.

Contracts under Seal

Formal agreements that are validated by a wax seal or its modern equivalent, often denoting a heightened sense of formality and solemnity.

Letters of Credit

Financial instruments issued by a bank guaranteeing a buyer's payment to a seller upon the fulfillment of agreed conditions.

Research Data

Information collected, observed, or created for purposes of analysis to produce original research results.