The Attitudes That Ryan's Customers Develop After They Have Purchased

question 19

Multiple Choice

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to demonstrate the ____________ dimension of service quality by showing consistently well-maintained yards with neat,professional personnel.

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Union Density

The proportion of workers in a labor market that are members of labor unions.

Solidarity Theory

A sociological perspective emphasizing unity or agreement within a society, particularly in support of mutual interests or following shared norms and values.

Crowds

Large groups of people gathered together in a particular location, often sharing a common purpose or spontaneously forming.

Norms of Society

The unwritten rules and expectations that regulate the behavior of individuals within a group or society, contributing to social order and cohesion.