In the Marketing of Services, Empowerment Means Allowing Employees to Make

question 53

True/False

In the marketing of services, empowerment means allowing employees to make decisions about how service is provided to customers.

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Definitions:

Consequences

The outcomes or effects that follow from a particular action or condition, either positive or negative.

Skinner

B.F. Skinner, an influential American psychologist, known for his work in behaviorism and the development of the operant conditioning theory.

Behaviour

The actions or reactions of an object or organism, usually in relation to the environment or stimuli.

Faculty Member

An academic staff or educator belonging to a college, university, or institute who is involved in teaching, research, and possibly administrative duties.