Bank of America Uses a Complex Polling System Coupled with a Customer

question 79

Multiple Choice

Bank of America uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services.Bank of America is using a(n) __________ program to improve service quality and service offerings.

• A) quality gap analysis
• B) empowerment
• C) zone of tolerance
• D) standards analysis
• E) voice-of-customer

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Definitions:

Partnership Agreement

A contract between partners in a business venture, specifying the terms of the partnership, roles, responsibilities, and profit-sharing.

Contract Elements

Essential components required for a contract to be legally binding, including offer, acceptance, consideration, and mutual intent.

Ongoing Business

A company or an enterprise that is actively engaged in continuous operations or activities.

Partnership Act

A legal framework governing the rights, duties, and liabilities of partners in a business partnership.