Using Technology and ________ Are Two Ways a Delivery Gap

question 10

Multiple Choice

Using technology and ________ are two ways a delivery gap can be reduced in size.

• A)empowering employees
• B)variability analysis
• C)voice-of-customer analysis
• D)zone of tolerance analysis
• E)public relations

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Definitions:

Accounts Receivable

Amounts owed to a business by its customers for goods or services that have been delivered or used but not yet paid for.

Net Income

The total earnings of a company after all expenses and taxes have been deducted from revenues.

Statement of Cash Flows

A financial report that provides aggregate data regarding all cash inflows a company receives from its ongoing operations and external investment sources, as well as all cash outflows that pay for business activities and investments during a given period.

Financing Transactions

Financial activities that involve raising funds for a company, including debt, equity, or other financial instruments.