When John Checked into His Orlando Hotel,the Front Desk Clerk

question 23

Multiple Choice

When John checked into his Orlando hotel,the front desk clerk informed John that his room would not be ready for another 20 minutes.John didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his __________,the area between his expectations regarding desired service and the minimum level of service he will accept.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Upper-Class Individuals

People belonging to the highest socioeconomic group, typically characterized by wealth, power, and prestigious occupations.

Renovating

The process of renewing, restoring, or improving a building or structure to a good state of repair.

Suburbs

Residential areas on the outskirts of a city or large town, often characterized by lower population density than urban centers but more densely populated than rural areas. These communities are typically connected to the city by infrastructure but offer a more tranquil and spacious living environment.

Peacemaking Criminology

An approach to criminology that emphasizes the resolution of conflicts and the healing of relationships as means to prevent crime.