When Toyota Owners Began to Report Problems with Sticking Accelerator

question 64

Multiple Choice

When Toyota owners began to report problems with sticking accelerator pedals and nonfunctioning brakes, Toyota at first ignored or rejected the claims. Eventually, the company evaluated the issue and issued a recall. Which of the four steps of the ethical decision-making framework was Toyota performing when it recalled several of its 2007-2010 models?

• A)assess risk
• B)identify issues
• C)gather information and identify stakeholders
• D)brainstorm and evaluate alternatives
• E)choose a course of action

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Definitions:

Fuzzy Representations

Concepts or mental images that are not sharply defined, leading to ambiguity or vagueness in understanding.

Bookkeeping

Gradual schema change through the accumulation of bits of schema-inconsistent information.

Subtyping

Schema change as a consequence of schema-inconsistent information, causing the formation of subcategories.

Prototyping

The process of creating an early model or sample of a product to test concepts or processes.