How a Person Establishes Expectations for a Service Not Yet

question 11

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by which of the following?

• A) the economy
• B) consumer income
• C) word-of-mouth communications
• D) competitive trends
• E) how the organization delivers its service

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Definitions:

Intelligence Test

A standardized assessment designed to measure human intelligence and cognitive abilities.

Actual Age

The exact chronological age of an individual, usually expressed in years.

Wechsler Intelligence Scale for Children

A standardized test designed to measure intelligence and cognitive ability in children between the ages of 6 and 16.

Stanford-Binet Intelligence Scales

A standardized test designed to assess intelligence and cognitive abilities, originally developed as an instrument for measuring IQ in children and adults.