Which of the Following Statements Best Defines Customer Satisfaction

question 55

Multiple Choice

Which of the following statements best defines customer satisfaction?

• A) It refers to a five-step process for creating contingency or backup plans to better serve customers when problems arise or things do not go as expected.
• B) It refers to any formula used to calculate the cost of acquiring a new customer or replacing a current one.
• C) It refers to a term that is used to describe how well an organization is doing in providing products and services that meet or exceed a customer's needs and expectations.
• D) It refers to the process of a customer switching between products or companies, often simply to get a better price, contract, rebate, or warranty.

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Definitions:

Sterilization

The process of eliminating all forms of microbial life, including bacteria, viruses, fungi, and spores, usually through heat or chemicals.

First Step

The initial action or move made towards the achievement of a goal.

Sterilization

A process that eliminates all forms of life and other biological agents from a specific surface, fluid, or compound.