Which Statement Identities the Best Strategy for Dealing with Customer

question 45

Multiple Choice

Which statement identities the best strategy for dealing with customer complaints?

• A) Customers who have complained are likely lost to your organization, so cut your losses and ignore them.
• B) Organizations should always hesitate to ask for feedback because it will likely not be good.
• C) Browse company blogs and websites and remove any negative posting or customer complaints.
• D) You cannot fix what you do not know is broken. Ask for customer input and act upon it.

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Definitions:

Industry Averages

Statistical measures that represent the typical value or norm within a particular industry, used for benchmarking and comparative analysis.

Horizontal Analysis

Horizontal analysis, also known as trend analysis, is a financial analysis technique that compares historical financial data over a series of periods to identify trends, increases, or decreases in financial performance.

Percentage Changes

A calculation that describes the proportionate change in a value over time, indicating growth or decline.