Which of the Following Is a Function of Customer Relationship

question 46

Multiple Choice

Which of the following is a function of customer relationship management software?

• A) Call quality monitoring and recording.
• B) Coordinated transfer, where a caller can be passed to another representative along with the data populated on a service representative's computer screen.
• C) Representative/agent state control.
• D) Automatically maintain a detailed audit history on customer accounts, transactions, and individual events.

Understand the basic principles of the quantity theory of money and its implications on nominal GDP and real GDP.

Understand the concept of warrants in finance.

Calculate the theoretical value of a warrant based on given parameters.

Differentiate between the stock price and the exercise price in the context of warrants.

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Definitions:

Lockbox Systems

A service offered by banks to companies for the receipt of payment from customers, involving the use of specially designed lockboxes to speed up collections.

Lockbox Plan

A banking service that speeds up collection and processing of company receipts by having those payments mailed directly to a location accessible by the bank.

Collection Of Cheques

Collection of Cheques refers to the process banks undertake to collect the amount specified on a cheque from the bank upon which the cheque is drawn.

Collections Float

The time gap between when a check is deposited into a bank account and the funds are available for use.