Tom, a Sales Executive at an Electronics Store, Is Helping

question 20

Multiple Choice

Tom, a sales executive at an electronics store, is helping a Japanese customer who is not fluent in English and wishes to purchase a laptop. While attending to the customer, which of the following strategies should Tom employ?

• A) He should speak louder for better clarity.
• B) He should give the customer a lengthy explanation on the features and specifications of each laptop.
• C) He should be extremely brisk in his approach to the customer.
• D) He should continue to sport a smile whenever appropriate.

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Definitions:

Zygotes

The initial cell formed when a new organism is produced by the union of sperm and egg cells, representing the earliest stage of embryonic development.

Sickle-cell Anemia

A genetic disorder characterized by the production of abnormal, sickle-shaped red blood cells, leading to various health issues.

Canalization

A genetic and developmental concept referring to the tendency of an organism to develop in a predetermined way, despite variations in environmental or genetic conditions.

Heredity and Environment

The two principal factors influencing an individual's physical and psychological traits and behaviors, encompassing genetics (heredity) and external influences (environment).