Which of the Following Is a Benefit of Exceeding Customer

question 23

Multiple Choice

Which of the following is a benefit of exceeding customer expectations?

• A) Increase in competition
• B) Goodwill and positive publicity
• C) Increase in domineering customers
• D) Customer defection

Recognize the role and accuracy of informal communication channels such as the grapevine in organizational contexts.

Identify strategies for effective internal communication within organizations.

Appreciate the implications of digital and mobile technologies on workplace communication and productivity.

Understand the importance of management's approach to information overload and strategies to mitigate it.

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Definitions:

Climate Change

A significant and lasting change in the statistical distribution of weather patterns over periods ranging from decades to millions of years.

Five Tiers

Refers to a hierarchical approach in various contexts, often used to classify or organize information, objects, or entities across five levels of importance or complexity.

International Integrated Reporting

A framework for corporate reporting that combines financial and non-financial data to provide a holistic view of an organization's performance.

Value Creation

The process through which businesses generate additional worth for their stakeholders, including customers, shareholders, and employees.