Which One of the Following Statements Is True of Listening

question 23

Multiple Choice

Which one of the following statements is true of listening?

• A) It is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
• B) It is synonymous with hearing.
• C) It does not play a significant role in quality customer service.
• D) Most people take the listening skill for granted.

---

Definitions:

Supportive Communication Principles

A set of tools focused on joint problem solving.

Lateral Communication

The exchange of information, messages, or communication across peers or colleagues at the same level in an organization, without going up the hierarchy.

Relational Violation

Occurs when the implicit or explicit rules of a personal connection are broken, leading to issues within the relationship.

Boundary

The lines or limits that define the edges of a system, problem, or organizational entity.