Scenario 7

question 232

Multiple Choice

Scenario 7.1 Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions, including information from friends and family members. One of the most dissatisfying consumer experiences is with auto repair. Aware of this, Kate has asked several of her friends and family members where they have their cars repaired, since she has experienced a problem starting her car when the weather is cold. Kate has heard that Skola's Auto Repair has reasonable prices, but it can be difficult to get an appointment. Steve, one of Kate's friends, had a very poor experience with Skola's. However, once he complained to them, they fixed the situation and now he prefers their auto repair shop over others.
Refer to Scenario 7.1. The type of decision making that Kate is using to select an auto repair shop would be

• A) intensive decision making.
• B) extended decision making.
• C) routinized response behavior.
• D) selective decision making.
• E) limited decision making.

Understand prevention and risk reduction strategies for schizophrenia.

Understand the functionalist and conflict perspectives on deviance and their key arguments.

Identify examples of informal and formal deviance in various cultures.

Explain the concepts of social control theory and how societal attachments influence deviance.

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Definitions:

Hostility

Aggressive behavior or attitudes often stemming from anger or antagonism towards others.

Relational Aggression

Relational Aggression involves harm within relationships through manipulation, exclusion, or damaging someone's social standing, distinct from physical aggression.

Subtle Aggression

A form of indirect aggression characterized by understated or concealed actions aimed at harming another individual emotionally or psychologically.

Overt Aggression

Visible, external acts of aggression, such as physical violence or verbal threats, as opposed to covert or internalized forms.