While Anticipating Objections and Countering Them Before They Are Asked

question 72

Multiple Choice

While anticipating objections and countering them before they are asked is a good idea, one negative consequence of doing so is that the salesperson may

• A) annoy the customer.
• B) mention objections the customer had not thought of.
• C) take too long in trying to sell the product, and the customer may stop listening.
• D) not emphasize its features and benefits enough.
• E) begin to lie about the product.

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Definitions:

Obsessive-Compulsive Disorder

A psychological condition marked by involuntary recurring thoughts (obsessions) and behaviors (compulsions).

Electrical Appliance

A device that utilizes electricity to perform a specific function, ranging from household to industrial use.

Unbearable Anxiety

Intense feelings of worry, nervousness, or unease, often about an imminent event or something with an uncertain outcome, that is overwhelming and difficult to manage or endure.

Strict Ritual

Strict ritual involves a set of fixed actions and often formal ceremonies conducted regularly, typically for religious or cultural purposes.