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A Department Store Decides to Use "Secret Shoppers" at Unannounced

question 63

Multiple Choice

A department store decides to use "secret shoppers" at unannounced times to test for service quality among its personnel. Store personnel are rewarded for providing excellent customer service. Which reinforcement schedule has been used in this situation?


Definitions:

Neutral Outcomes

Results or consequences of an action that neither significantly benefit nor harm the situation or the individuals involved.

Past Behaviours

Previous actions or patterns of actions taken by an individual, often used to predict future behaviors.

Free Will

The ability of agents to make choices unconstrained by certain factors, often discussed in the context of philosophy, psychology, and religion.

Edward Titchener

A psychologist known for founding structuralism, a theory focused on analyzing the basic components of the mind using introspection.

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