_____ Allow Salespeople to Understand Customer Needs and Expectations by Encouraging

question 49

Multiple Choice

_____ allow salespeople to understand customer needs and expectations by encouraging them to respond freely.

• A) Directive questions
• B) Multiple-choice questions
• C) Closed-end questions
• D) Open-end questions
• E) Dichotomous questions

---

Definitions:

Mortgage Bond

A bond secured by real estate.

Par Value

The nominal or face value of a bond, share of stock, or coupon as indicated on a bond or stock certificate. It is a static value determined at the time of issuance.

Face Value

The nominal value stated on a financial instrument, such as a bond or stock certificate.

Present Value

The current economic value of a future financial sum or sequence of inflows, determined by a particular rate of return.