A Sales Organization Can Ensure Consistency and Exceed Customer Expectations

question 18

Multiple Choice

A sales organization can ensure consistency and exceed customer expectations by:

• A) applying the practices of the traditional sales process.
• B) understanding the benefits of service enthusiasm.
• C) using cold canvassing for customer prospecting.
• D) using strategies to minimize critical encounters with customers.
• E) telling customers what they want to hear.

Identify the principles and effects of unionization on employees and management.

Comprehend the role and process of collective bargaining in labor relations.

Describe the function and significance of mediators and arbitrators in dispute resolution.

Grasp the historical context and evolution of union movements.

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Definitions:

Employees

Individuals who are hired by an organization to perform specific duties and tasks in exchange for compensation.

Organizational Socialization

This is the process by which new employees learn the values, norms, and required behaviors which permit them to participate as members of an organization.

Member

An individual who belongs to a group, organization, or community and typically has certain rights, responsibilities, or roles within it.

Socialization Agents

Individuals, groups, or institutions that play roles in integrating people into the social structure, helping them to adopt the behaviors and norms of society.