In the Context of Customer Service Dimensions, Which of the Following

question 80

Multiple Choice

In the context of customer service dimensions, which of the following is the most appropriate way to inform a long-term customer of a price increase?

• A) The information should be updated on the company's website.
• B) The salesperson should cold call the customer.
• C) The salesperson should e-mail the customer and then follow-up with a phone call.
• D) The customer should be informed after he or she makes the next purchase.
• E) The customer should be informed only if he or she calls the salesperson.

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Definitions:

Breach of Condition

A Breach of Condition refers to the failure to meet a condition stated in a contract, which is so fundamental that it allows the other party to terminate the contract and seek compensation for damages.

Warranty

A guarantee provided by a manufacturer or seller regarding the condition of a product and a promise of repair or replacement if the product does not meet specified criteria.

Government Bonds

Debt securities issued by a government to finance its expenditures, offering a fixed or variable interest rate over time.

Private Company

A business entity owned by private individuals or entities, not publicly traded on the stock market, and not subject to the same reporting requirements as a public company.