In the Context of Customer Service Dimensions, Which of the Following

question 80

Multiple Choice

In the context of customer service dimensions, which of the following is the most appropriate way to inform a long-term customer of a price increase?

• A) The information should be updated on the company's website.
• B) The salesperson should cold call the customer.
• C) The salesperson should e-mail the customer and then follow-up with a phone call.
• D) The customer should be informed after he or she makes the next purchase.
• E) The customer should be informed only if he or she calls the salesperson.

Recognize the importance and methods of assuring the reliability of a test.

Understand the concept and importance of split-half reliability.

Understand the process of ensuring content validity through expert consultation and review.

Comprehend the need for and methods of establishing discriminant validity.

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Definitions:

Supportive

Providing encouragement, assistance, or emotional help to others.

Destructive

pertains to causing significant harm or damage, often irreversibly, to objects, structures, relationships, or well-being.

Generative

Capable of producing or creating something, often used in reference to the power of language, creativity, or the ability to generate life.

Caregiving

The act of providing support and assistance to individuals who are unable to fully care for themselves, due to age, illness, or disability.