Before Spending Valuable Time and Resources to Implement a Strategic

question 78

Multiple Choice

Before spending valuable time and resources to implement a strategic plan, salespeople must:

• A) establish priorities in the form of objectives.
• B) select a technology that they will use to achieve their targets.
• C) engage in customer relationship management.
• D) maximize the effectiveness of the selected resources.
• E) conduct assessment activities to measure performance.

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Definitions:

Text Language

The specific language and abbreviations used in text messaging and online communication to convey messages quickly and with limited character use.

Vocal Pitch

The perceived frequency of a speaker's voice, which can affect the interpretation and emotional tone of the message.

Voicemail

A system that records messages from callers when the recipient is unavailable to answer the phone.

Courtesy

The showing of politeness in one's attitude and behavior toward others.