Which of the Following Statements About Writing Negative Messages Is

question 36

Multiple Choice

Which of the following statements about writing negative messages is most accurate?

• A)Negative messages should never accept blame.
• B)Negative messages are always best delivered via phone rather than writing.
• C)Even experienced communicators are sometimes unsuccessful in meeting the goals related to negative messages.
• D)Negative messages should be sent by the highest-level person in the organization.

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Definitions:

Contrary Evidence

Information or data that challenges, contradicts, or disproves a hypothesis, theory, or prevailing belief.

Recall

The act of retrieving information or events from the past in one's memory, often assessed in psychological tests and experiments.

Empirical Claim

A statement or assertion that can be tested and verified through observation and experimentation.

Quasi-experimental Methods

Research designs that attempt to establish causal relationships without the full control or randomization present in true experiments.