What Is the Best Advice for Presenting the Bad-News Portion

question 71

Multiple Choice

What is the best advice for presenting the bad-news portion of your negative message to employees?

• A)Strive to sugarcoat the message to ease the employees' pain.
• B)Place the bad news in the first sentence of a paragraph.
• C)Position the bad news so that it does not stand out.
• D)Use subjective language.

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Definitions:

Customer Sales Organization

A structure within a business that focuses on direct interactions with customers to drive sales and foster customer relationships.

Salesforce Calls

Salesforce calls are interactions made by a company's sales team with potential or existing customers, typically for the purposes of sales, account management, or customer support.

Market Channel

The path through which goods and services travel from the producer to the consumer, including intermediaries such as distributors and retailers.

Salesforce Organizational Structure

A system defining how the salesforce is organized within a company, including hierarchy, division of regions, product lines, or customer segments.