Mikhail's Claim Has Been Denied Once

question 6

Multiple Choice

Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?

• A)Appeal to the receiver's sense of responsibility and pride in the company's good name.
• B)Begin by presenting his resolution to the problem.
• C)Address the message to a department or "To Whom It May Concern."
• D)Show specifically how the receiver or the receiver's company caused the problem.

Understand the basic interface elements of Windows and common applications.

Identify and use basic computer commands to manage files, apps, and system settings.

Recognize and utilize the fundamental features of word processing applications.

Comprehend the role and functionality of an operating system.

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Definitions:

Grazing Permits

Licenses issued by government or property owners allowing livestock to graze on land.

Internalize the Externality

The process whereby parties take into account the external costs or benefits of their actions, often through regulatory or market-based mechanisms.

Tragedy of the Commons

A situation in a shared-resource system where individual users acting independently according to their own self-interest behave contrary to the common good of all users by depleting or spoiling that resource.

Excludable

A characteristic of a good or service that means it can be restricted to only those who pay for it; the opposite of a public or non-excludable good.