Mikhail's Claim Has Been Denied Once

question 6

Multiple Choice

Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?

• A)Appeal to the receiver's sense of responsibility and pride in the company's good name.
• B)Begin by presenting his resolution to the problem.
• C)Address the message to a department or "To Whom It May Concern."
• D)Show specifically how the receiver or the receiver's company caused the problem.