Word-Of-Mouth Communication Is Not Especially Important When People Are Choosing

question 57

True/False

Word-of-mouth communication is not especially important when people are choosing restaurants and automotive, medical, and personal services such as hair care.

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Definitions:

Intellectual

Relating to the ability to think and understand ideas and information at a high level.

Communication Competency

The ability to effectively transmit, receive, and interpret ideas, information, and feelings through verbal and non-verbal means.

Incivility

Rude or unsociable speech or behavior that violates workplace norms for mutual respect.

Rude

Describing behavior or speech that is impolite, disrespectful, or discourteous to others.