Investment in Customer Service Technologies Should Be Made Only After

question 28

True/False

Investment in customer service technologies should be made only after customer data has been collected and customer segments and their needs identified.

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Definitions:

Certain Conditions

A phrase often used to specify that something is subject to one or more unspecified limitations or requirements.

Cross-cultural

Pertaining to or comparing the cultural dynamics, practices, or interactions between individuals from different cultural backgrounds.

Work Decisions

Choices or judgments made related to aspects of one's professional life, including job selection, career paths, and task prioritization.

High Power Distance

A cultural dimension where there is acceptance of unequal distribution of power among members of a society or organization.