Consumers Prefer Self Service When

question 7

Multiple Choice

Consumers prefer self service when:

• A)it has nothing to do with technology.
• B)when it works properly to meet their needs.
• C)when there are no other reasonable alternatives.

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Definitions:

Personal Characteristics

The traits, qualities, or attributes that contribute to an individual's distinctive personality.

Emotional Intelligence

the ability to recognize, understand, and manage one's own emotions as well as the emotions of others.

Organizational Objectives

The specific, measurable goals that an organization aims to achieve in order to fulfill its mission and move towards its vision.

Servant Leadership

A leadership philosophy in which the main goal of the leader is to serve others; it is characterized by leaders who prioritize the needs of their team members.